Support
Frequently Asked Questions
Everything you need to know about ordering with us. Still stuck? Get in touch.
Do I need to open an account in order to shop with you?
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No, you don't need to. You can make purchases and check out as a guest every time. However, setting up an account lets you order without entering your details each visit. You can sign up right now, or start shopping and create your account before you check out.
How do I create an account?
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Click on “Login/Register”, then “Create An Account”, and fill in your personal particulars.
How do I order?
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Shop for the items you want and add them to your shopping cart. When you have finished, proceed to your cart and check out. Check that all information is correct before confirming your purchase and payment.
How do I pay for my orders?
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We accept payments via UPI and all major credit and debit cards including Mastercard, VISA and American Express.
Can I amend or cancel my order?
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Unfortunately we are unable to cancel an order once it has been placed. This allows us to pack your orders efficiently and minimise errors, so it is advisable to check your order carefully before placing it.
I have a discount code — how can I use it?
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Enter it at the checkout page in the “Discount Code” field before completing your order. Make sure the code is valid and applicable to the products in your cart; the discount is applied automatically once entered.
How long does delivery take?
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Orders are dispatched within 1–2 business days. Metro cities usually receive delivery in 3–5 business days, and the rest of India within 5–8 business days.
Still have a question?
Our team is happy to help with sizing, scents, gifting or bulk orders.
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